Retailer control panel features

Retailer features

ShopSee provides a toolbox of features, which can be tailored to suit your needs.

Retailer features include…

In-app communication

  • Chat: 1-1 and in group topics
  • Predictive Q&A
  • Calls: telephone and speakerphone
  • Collaborative browsing (screen sharing)
  • Instant item collation

Conversation analysis

  • Issues: what customers say about individual items
  • Sentiment (text, ratings and emoticons):  how items are perceived
  • Benchmarks:  how items compare by issue with category averages 
  • Heatmap visualisation:  where conversations occur
  • KPI lift:  how ShopSee improves performance (volume, conversions, returns)

 

Let's talk

We’d love to hear from you. To find out more, or to trial ShopSee, please get in touch:
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